Frequently asked questions regarding promotional products

What is the art charge?
How do I proof my artwork?
May I cancel an order?
May I apply for a credit account?
What credit cards do you accept?
Do you guarantee exact quantities?
What are your standard imprint sizes?
How do I find my sales person?
What's the minimum amount of items I have to order?
How do I pay for my order?
How will I receive my order?
Do you do PMS color matching?
What are your prices?
How do I search for a product?
What is your return policy?
What are running charges?
Do you do rush orders?
How do I sign up for tax exempt status?
Will I receive a printed sample?
What is the set up charge?
Can I have my order shipped?
What are your terms?
What is your turnaround time?

What is the art charge? (back to top)
Art charges are $30.00 per hour. Your customer service representative will be glad to quote an art charge for your order.

How do I proof my artwork? (back to top)
Art must be approved prior to production.

You will be sent an e-mail that has your customer number and order number and will be directed to a site that shows your design in the correct ink colors requested. Please be aware that colors do vary on different monitors.

May I cancel an order? (back to top)
Orders that have not been printed can be cancelled. Artwork will be charged on orders that have been cancelled if they were cancelled after the artwork was completed. All cancellations must be in writing.

May I apply for a credit account? (back to top)
If you would like to apply for 30 Day Terms you may fill out our credit application. Please mail it to our Lynchburg address on the form.

We will check your references and notify you within 10 days if you have been granted terms. Click here for a printable version of our credit application.

What credit cards do you accept? (back to top)
We accept Visa, MasterCard and American Express.

Do you guarantee exact quantities? (back to top)
Overruns and under runs can be up to 10% over or under your quantity ordered depending on the specific item you order. Please ask your sales person for the quantity on the item you order.

What are your standard imprint sizes? (back to top)
The imprint area will depend on the item you order. Some imprint areas for promotional products are very small. Please consider this when determining your promotional product.

How do I find my sales person? (back to top)
Click here to be directed to our staff section.

What's the minimum amount of items I have to order? (back to top)
Most promotional products have a minimum of 100 or 250 pieces. For smaller quantities please contact your sales person.

How do I pay for my order? (back to top)
We accept cash, check, and charge: Visa, MasterCard, and American Express for payment. The name the order is placed in is who will be responsible for payment of the order. All checks should be written to them, then they can write us one check, or pay by cash or credit card. WE DO NOT ACCEPT MULTIPLE CHECKS FOR A SINGLE ORDER.

How will I receive my order? (back to top)
Orders can be picked up at any of our four locations in Blacksburg, Charlottesville, Lynchburg and Roanoke. It will be available at the same location as where the order was placed unless another location is requested at the time the order is placed. For store hours and directions click here.

Do you do PMS color matching? (back to top)
Stock ink colors vary depending on the promotional products ordered. If it is necessary to mix ink to match a specific PMS color, there will be a PMS charge which varies depending on the item ordered. Please consider when printing light ink on dark items that imprint discoloration could occur.

What are your prices? (back to top)
Please contact our staff for your custom quote.

How do I search for a product? (back to top)
Most products shown on the search engine include a one color imprint but some DO NOT. Please contact us for complete pricing information. The information on this web site such as turnaround time, product availability & the accuracy of information is subject to error and/or to change without notice. The total stated in the order acknowledgement is a "subtotal" since it does not include any setup charges and freight charges as well as any other charges that may apply like: an additional imprint color(s) running charge(s), rush charge(s), PMS charge(s) and/or art prep. charge, etc. Please click here to begin searching for your promotional product.

What is process printing? (back to top)
Full color or 4 color process images are reproduced by a series of small dots called halftones and generally use a combination of the the three primary colors--blue, red, yellow, to make cyan, yellow, magenta, and black (CYMK). For example, green is reproduced on the garment by combining yellow and blue dots. This process is normally only available for large runs.

What is your return policy? (back to top)
We cannot accept returns on printed promotional products.

What are running charges? (back to top)
The running charge is an additional per item cost when more than one color is printed on your items. This varies according to the product, please contact us for more information.

Do you do rush orders? (back to top)
Some promotional products are available for rush orders. Please contact your sales person for information.

How do I sign up for tax exempt status? (back to top)
Sales tax cannot be taken off an account until High Peak Sportswear has a signed tax exempt form with your tax exemption number on file. The tax exempt certificate name must be the same name as on the account. Individuals are not tax exempt.

Will I receive a printed sample? (back to top)
Because of the labor intensive setup of printing, it is not normally possible to print samples. Blank samples can be ordered. Please contact us for information and charges.

What is the set up charge? (back to top)
The set up charge is charged every time your job is set up to cover the cost of setting up the press. The more colors there are in the job, the longer the set up time. The set up fee is charged per color per print location and varies depending on the promotional product ordered.

Can I have my order shipped? (back to top)
All jobs are shipped UPS. Standard UPS rates are charged.

What are your terms? (back to top)
First time orders will be billed COD. If you would like to apply for Net 30-Day Terms you may fill out our credit application. Please mail it to our Lynchburg address on the form. We will check your references and notify you within 10 days if you have been granted terms. Click here for a printable credit application.

What is your turnaround time? (back to top)
Standard turn around time for promotional products is three weeks from the receipt of your order. Rush orders are available, please contact our staff.